We’re making some changes…

22/12/2014

You may remember receiving our annual customer satisfaction survey toward the end of last year, asking for your thoughts about CAP.

A big thank you to those who were able to respond and have in turn helped us to improve our services and ensure that they meet the needs of our customers.

Dedication to continued data performance

Our dedication to data accuracy and coverage continues unabated. This forms part of our natural progression that our customers rightly expect:

« 8% average increase in vehicle coverage in the last 12 months (cars, commercials and bikes)
« Our database of 42 million VRM records is 30% more than any other provider

« Our Gold Book data future car values predictions prove to be within -1.6% of actual values

é Now average 20.7 million core valuations every month, which is a 6% increase over 2013

é Increased the amount of New Vehicle Data options by 7%

é Increased our retail data intelligence to 5.4 million values per year (same as Autotrader)

é Increased our trade data intelligence to 1.5 million records per year

Your views this year continue in the same vein. Our 3 year product development roadmap has been and will continue to be fed by your responses and will ensure we continue to provide both the best in business data and services that will continue to help transform your business in what is a very competitive market.

If you want to explore this roadmap further, please contact your Account Manager.

Customer Service analysis

We also introduced an automatic customer service analysis programme, which logs the customer’s experience and tests our response against a set of criteria that you have told us is most important. Six weeks after its inception, we have achieved an overall score of ‘Very Good’, however, we are not complacent. We are aware there are areas for improvement and over the coming months we will learn more about what improvements we can introduce to make your experience even better.

Development Forums

Alongside our survey, our feedback process also includes our development forums where we invite our customers to engage with us and your peers to discuss how we can continue to help you improve your business. Your Account Manager will have further details if you would like to know more.

CAP Extras

Read by thousands of customers, our CAP Extra updates will continue to offer you exclusive information, intelligence, news, analysis and expert advice. If you’d like to share your views talk to us about our guest blogs. Let us know if you want to be a part of our programme.