Annie is responsible for market intelligence at CAP, which in simple terms means she keeps the business informed of what is happening to our customers, our competitors and our markets and identifies our emerging commercial opportunities and threats. Annie spends a lot of time with customers to understand what challenges they face and how CAP helps them to deliver their business objectives. She also takes time to understand the things that customers don’t like about us so that we can look at new ways of doing things to improve customer satisfaction. When Annie isn’t working, you’ll probably find her outdoors. She enjoys walking and a spot of bird watching and after a hike, she likes nothing more than finding a good pub and drinking a decent beer. If Annie won the lottery she’s probably put on a backpack and set off travelling the world.